Why the change?
As the City has expanded over the years our previous software has had a hard time keeping up. Switching over to Tyler Technologies will streamline a lot of our processes and help the City improve upon its communication with our customers via text, email, and over the phone.

We know it can be tricky to adjust to new online tools. We have provided (above) a number of guides and videos to help you get the best possible experience.

When do these changes happen?
The new system became available October 28, 2024. Your November bill will be processed in the new system. If you are enrolled in autopay or prefer to pay online, you will need to register for the new utility billing portal in November. All the information you will need to enroll will be included with your printed, mailed bill.

Will I still be able to use autopay?
Yes, but you will need to re-enroll in the new portal and setup autopay from your debit or credit card in the new system after October 28, 2024.

Will I still be able to pay by ACH transfer?
Yes, you will still be able to make ACH payments and do not have to take any actions with your ACH setup to continue paying this way.

Will I still be able to pay by check?
Yes, you will still be able to pay by check sent by mail, dropped in one of our drop box locations, or brought to the Utility Billing window in Tigard City Hall. No additional action is needed to continue to pay this way.

When can I set up my portal account?
You can set up your portal account any time you like, but you will not be able to add your utility account in the portal or view your account details until you receive your printed, mailed bill in November, as you need your new account and customer number from that bill in order to attach the account. We recommend waiting to receive your November bill before setting up your portal account.

Will I still be able to pay by phone?
Yes, you will still be able to pay by phone. Here's the number: 971-410-0185.

Will my bill increase?
There will be no increase to your bill this year. Cost related to this project may be included in future annual rate adjustments, but this cost is expected to be minimal.

Will my account number change?
Yes, there will be a change to your account number. Your new account number will be provided on your printed, mailed bill after October 28, 2024.

I don't live in Tigard, do these changes affect me?
Tigard water customers in King City, Durham, and unincorporated areas will also experience these changes.