Submit a Public Works Service Request

• Use our Webform
• Call us at 503-718-2591 (Mon–Thurs: 8 AM to 5 PM) 
• Emergency After-hours: 503-639-1554

1. Determine if your request is an emergency.

Typical public works emergencies include:

• Sewer overflows
• Flooding/high water
• Hazardous material spills
• Water main breaks or major water leaks

If your request is an emergency, please call:

Public Works Department
Mon–Thurs: 8 AM to 5 PM
503-718-2591

After-hours answering service
503-639-1554

2. If your request is not an emergency, please submit an online Service Request.

Notice a public works problem? Please let us know! Submit a Public Works Service Request. Typical service requests include:

• Tree issue
• Clogged storm drain/culvert
• Debris in roadway
• Vegetation obstructing motorist's view
• Pothole (If you have a pothole issue on Pacific Hwy. or Hall Blvd. please contact ODOT at 503-283-5859)
• Signage or street marking issue
• Issue with an existing trail or bike path
• Maintenance issue on city property
• Water leak
• Water pressure issue
• Water meter turn off/on in conjunction with customer repairs
• Water quality issue such as color/odor/taste

3. Report Other Issues

Vandalism/Graffiti
Phone: 503-629-0111
Web: Crime Prevention

Utility Locates
Phone: 8-1-1
Web: Call Before You Dig

Water Shut Off (due to non-payment)
Phone: 503-718-2460
Web: Utility Billing

Code Compliance Issues
Web: Tigard Code Compliance

Streetlight Outage
Web: Tigard Streets

Traffic Signal Concern
Web: Tigard Streets

Street Sanding Priority
Web: Tigard Street Sanding Map

We proudly build and maintain the essential services and structures that support our daily life. When you drive on your neighborhood street, pour a glass of water, or visit a park or trail, you have interacted with our department. We plan and care for physical assets like pipes, parks and roads, but also for strong programs important to you.

Anyone planning to dig (property owner, resident, contractor, etc.) is required by law to contact the Utility Notification Center or call 811 or 1-800-332-2344 at least 48 hours before digging to submit a “Utility Locate Request.” These toll-free numbers are available 24 hours a day, 7 days a week.

Why call?
Buried facilities can be anywhere whether under sidewalks, roads or within an individual’s yard. Calling ensures any “publicly owned underground lines” will be marked and decreases the likelihood of personal injury and accidental damage to the lines.

Is there a charge?
No. There is currently no charge for the location of public lines

What information will I need to provide?

• Name and telephone number;
• Alternate name and telephone number;
• Whether work will be taking place within 10 feet of overhead power lines;
• Type of work to be done;
• Who the work is being done for;
• City, county, state;
• Location of work or street address;
• Nearest intersecting street;
• Distance and direction from intersecting street;
• Extent of work to be done;
• Special instructions for marking; and
• Township, range and section (if known).

What will I get from the telephone call?
You will be given the following information and will need to write it down:

• A list of utility organizations in your area who will be contacted to provide locates.
• A time the markings will occur.
• A “ticket number” for reference purposes.

What do the markings mean?
Temporary markings play an important role nationwide for contractors, construction crews, homeowners and any others involved with excavating on a particular property. They are all part of the American Public Works Association's (APWA) Uniform Color Code, used to indicate the exact locations of underground utility lines.

Questions? Forgotten ticket number? Unknown markings in the street?
View the National Ticket Management Service (NTMS) website to find this information.