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  • Tigard AID

City of Tigard

Tigard AID Program

The Tigard AID Program provides relief from city fees and charges during the COVID-19 Pandemic. As our community comes together in response to COVID-19, the city has taken steps to ensure customers have uninterrupted access to utility services, assistance is available to those who need it, and our utilities remain financially sound.

 Assistance Programs

Apply for a Utility Billing Credit

  • For Residential Customers
    A utility billing credit of up to $40/month is available to all residential customers with an unemployed person in the household through December 2020, or until budgeted funds are depleted. Apply online or download the PDF application. Contact us at 503-639-3572 or ubaid@tigard-or.gov for additional assistance.
  • For Commercial Customers
    A utility billing credit of up to $40/month is available to all commercial customers that experienced financial losses due to the COVID19 pandemic. Discounts are available through December 2020, or until budgeted funds are depleted. Apply online or download the PDF application. Contact us at 503-639-3572 or ubaid@tigard-or.gov for additional assistance.

Apply for Financial Assistance (Tigard Water Service Area Customers Only)
The city partners with St. Vincent de Paul to provide financial assistance to customers who demonstrate a financial need. Assistance with the water portion of utility bills is typically allowed up to three times per year. However, assistance has been expanded and is now available every month through the end of December 2020. Call 503-684-8280 or send an email to svdptigardwater@gmail.com to apply.

Request an Extension: Backflow Testing  
Tigard Water Service Area customers can request an extension to September 1, 2020 by contacting Hung Nguyen, Cross Connection Specialist at hung@tigard-or.gov or calling 503-718-2603. The city cannot waive backflow testing requirements, as they protect public health. For more information visit the Oregon Health Authority Drinking Water Division.

Alarm Permit Fees
The due date of fees associated with an alarm user’s initial or renewal alarm permit application is deferred through December 2020. The city waives all late fees accruing as of March 16, 2020 and continuing through December 31, 2020. 

Immediate Relief

Suspending Water Shutoffs for Non-Payment
Utility shut-offs are suspended and the city will not charge late fees for missed payments continuing until the expiration of the emergency. Customers who are behind on payments will still owe the city for service, but they will not lose water service at this time. We encourage customers to utilize the Utility Billing Credit program(s) above to avoid accruing a large overdue balance.

 Delayed Rate Increases

Utility Bill Relief
Adopted utility bill rate increases will be delayed until January 1, 2021. This will help all customers that receive a utility bill from Tigard. A typical home that is billed for water, sewer, and stormwater will save approximately $9/month.

Utility Billing Credit
» Apply online:
   Residential | Commercial
» Call: 503-639-3572
» Email: ubaid@tigard-or.gov

Utility Billing  
» Pay by Phone: 1-888-826-7211  
» Pay Online

Mailing Address
Tigard Utility Billing
PO Box 3129
Portland, OR 97208
Email: ubonlinepay@tigard-or.gov


AID Relief
Tigard City Council approved $2.2 million in customer assistance as part of the Tigard AID Program. 

  • $625K for unemployed households 
  • $125K for businesses 
  • $50K for expanding the program for low income households (through St. Vincent de Paul) 
  • $1.4M for all customers through delayed rate increases

For More Information
Resolution 20-24:
  Monthly Utility Credit

Resolution 20-25:
  Alarm Permit Fees


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