Notice Under the Americans with Disabilities Act
In accordance with the requirements of title II of the Americans with Disabilities
Act of 1990, the City of Tigard will not discriminate against qualified individuals
with disabilities on the basis of disability in the City’s services, programs, or
Employment: Tigard does not discriminate on the basis of disability
in its hiring or employment practices and complies with all regulations promulgated
by the U.S. Equal Employment Opportunity Commission under title I of the Americans
with Disabilities Act (ADA).
Effective Communication: The City of Tigard will generally, upon request,
provide appropriate aids and services leading to effective communication for qualified
persons with disabilities so they can participate equally in the City’s programs, services,
and activities, including qualified sign language interpreters, documents in Braille, and
other ways of making information and communications accessible to people who have speech,
hearing, or vision impairments.
Modifications to Policies and Procedures: Tigard will make all reasonable
modifications to policies and programs to ensure that people with disabilities have an
equal opportunity to enjoy all City programs, services, and activities. For example,
individuals with service animals are welcomed in City offices, even where pets are generally
Anyone who requires an auxiliary aid or service for effective communication, or a modification
of policies or procedures to participate in a City program, service, or activity, should
contact the person or department who scheduled the event as soon as possible but no later
than 48 hours before the scheduled event.
The ADA does not require the City to take any action that would fundamentally alter the nature
of its programs or services, or impose an undue financial or administrative burden.
The City will not place a surcharge on a particular individual with a disability or any group
of individuals with disabilities to cover the cost of providing auxiliary aids/services or
reasonable modifications of policy, such as retrieving items from locations that are open to the
public but are not accessible to persons who use wheelchairs.
ADA Questions & Complaints: The City of Tigard has an ADA Coordinator and a grievance
procedure in place. This is to ensure that complaints are handled promptly. Equitable resolution
is strived for through the review process. Please contact the ADA Coordinator with questions or
complaints about the ADA compliance efforts.
Loreen Mills, ADA Coordinator
13125 SW Hall Blvd., Tigard, Oregon 97223
503-639-4171 Voice – or – 503-684-2772 TDD
Email – firstname.lastname@example.org
Tigard's ADA Grievance Procedure: The City of Tigard has adopted a grievance procedure providing for prompt and equitable
resolution of complaints alleging any action prohibited by the U.S. Department of Justice
regulations implementing Title II of the Americans with Disabilities Act. Complaints
should be addressed to: Loreen Mills, ADA Coordinator, City of Tigard, 13125 SW Hall Blvd.,
Tigard, Oregon, 97223 Phone: 503-639-4171 - TDD: 503-684-2772, who has been designated to
coordinate ADA compliance efforts.
- A complaint regarding access or discrimination should be filed in writing
or verbally. It must contain the name and address of the person filing it, and
briefly describe the alleged violation of the regulations.
- A compliant should be filed within thirty days after the complainant becomes
aware of the alleged violation.
- An investigation, as may be appropriate, shall follow a filing of a complaint.
The ADA Coordinator or designee shall conduct the investigation. This procedure
anticipates informal but thorough investigations, affording all interested persons
and their representative, if any, an opportunity to submit evidence relevant to
- The ADA Coordinator shall issue a written determination as to the validity of
the complaint and a description of the resolution, if any, within 30 calendar days.
- If the complaint cannot be resolved to the satisfaction of the complainant by
the ADA Coordinator, it shall be forwarded to the Hearings Officer. The City will
retain the services of a Hearings Officer. The Hearings Officer shall establish
ground rules or procedures for hearing complaints, requests, or suggestions from
disabled persons regarding access to and participation in public facilities, services,
activities, and functions in the City. The Hearings Officer shall hear complaints in
sessions open to the public, after adequate notice, in an unbiased, objective manner,
and issue a written decision within 30 calendar days of notification.
- If the complaint can't be resolved to the satisfaction of the Complainant by the
Hearings Officer, it shall be forwarded to the City Council. The Council at a public
meeting shall hear the complaint. A determination shall be made within 30 calendar
days from the date of the hearing. The decision of the City Council is final.
- The ADA Coordinator shall maintain the files and records of the City of Tigard
relating to the complaints filed.
- The right of a person to a prompt and equitable resolution of the complaint
filed, hereunder, shall not be impaired by the person's pursuit of other remedies,
such as the filing of an ADA complaint with the responsible federal department or
agency. Use of this grievance procedure is not a prerequisite to the pursuit of
- These rules shall be construed to protect the substantive rights of interested
persons to meet the appropriate due process standards, and to assure that the City
of Tigard complies with the ADA and implementing regulations.
- Time lines referred to above concerning the scheduling of hearings may be
extended if, after reasonable effort and justification, the hearing cannot be
conducted within the 30-calendar day limitation period.
- All decisions shall be sent by regular mail to the complainant within 30
calendar days of the date of the hearing and shall be retained in the program
file. Phone notification shall also be made in cases involving visually
- The ADA Coordinator may modify this grievance and appeal process in order
to assure equal access to programs, services and activities for people with
- Nothing in this grievance process is meant to be used for any personnel,
EEO, or labor agreement grievance procedure for the City of Tigard. Contact
the City Human Resources Department for further information regarding
Title I grievances.